The printer does not power on To resolve printer power up problems, do the following. 1. Check that the power cord is connected correctly to the printer and to the power socket. 2. Check that the power switch at the rear of the printer is in the on position. 3. Check that the front-panel cable is correctly connected to the Electronics Module. Also make sure that the front-panel cable is not damaged. 4. Check to see if any of the LEDs on the power switch are on. If any of the LEDs are on, then see How to read the power switch LEDs on page 15 for more information.
Troubleshooting The printer hangs during printing and displays ‘processing’ It has been seen under certain circumstances that the printer hangs whilst printing, this may happen immediately after printing, or only a partial print. In some cases when this occurs if the machine is restarted a system error 79:04 is displayed, although restarting again appears to clear this error. After this point, although the printer displays that it is in the “Ready” state, attempting to print anymore plots will once again hang the printer, including internal demo plots.
79:04 Cause Solution The reason for this error is that a large spooled file (11 GB for example) has been sent to the printer and has been placed in the disk partition which is related to the print queue. The file completely fills up all the disk space, because of this it will never successfully print, and so the file remains in the disk partition. Even after restarting the printer the file remains, subsequent print requests also fail as there is not sufficient space available in the partition to process anything else. Perform the following few steps to clear the error. 1. Check that the firmware is the latest available 2. Turn Off and ON the printer. 3. Set Queue to OFF. 4.
Set ‘When Start Printing’ to ‘Immediately’. Please guide the customer through the front panel of the printer to set up the “Queue” to “OFF” and “When Start Printing” to “Immediately”. Wipe disk solution If the above procedure does not clear the error, use the wipe the hard disk procedure (Unsecure mode) See Disk Wipe DoD 5330.22’M on page 116 . This will delete all previous jobs, ICC profiles and paper presets that were present on the hard disk.
This procedure has an advantage for the customer in that it solves the issue without the need to wait for an onsite engineer to come to their premises and remove and replace the HDD (which would also have the same affect of deleting all the previous jobs, ICC profiles and paper presets). The whole procedure should not take more than 30-35 minutes. Important step is that you need to select the Unsecure mode. ENWW The printer does not power on 9