Troubleshooting Considerations for Printing the Diagnostic Print 1. The IQ Diagnostic Print prints in A3 and B sizes so you must have paper loaded (roll or sheet) that is this size or larger. 2. Use the same type of paper that the customer was using when they found the image quality problem. 3. If the customer is using non-HP paper and after the Image Quality Test you still have the same image quality problems, change to genuine HP paper and repeat the Image Quality Test. If you do see problems with the Image Quality Test, continue with the Advanced Diagnostic procedures which will help you diagnose the problem. Printing the Diagnostic Print 1.
In the Service Utilities submenu, scroll to “Diagnostic Print” and press OK. 2. You will be given three options. Use the Arrow keys to make the selection and press the OK key to start printing the required Diagnostic Print or to enter the Advanced Diagnostics menu. 3. If you selected Advanced Diagnostics Print in the previous step, use the Arrow keys to make the required selection,and press the Enter key to start printing. 4. Make sure paper is loaded, the Media Lever is lowered and that the Ink System is correctly installed. Press the OK key to print the Diagnostic Print or press Cancel to exit without printing the Diagnostic Print. 5. The selected Diagnostic Print will now be printed.
Reading the Diagnostic Print results Diagnostic Part 1: Printhead Reliability 8 Chapter 1 Troubleshooting ENWW