High capacity input feeder ................................................................................................................ 371 Front door (single tray unit only) ...................................................................................... 372 Right door ........................................................................................................................ 373 Back cover ....................................................................................................................... 376 Motor(s) and PCA(s) ........................................................................................................
377 Paper pickup assemblies ................................................................................................. 378 Right side tray rail(s) ........................................................................................................ 381 Left side tray rail(s) .......................................................................................................... 382 Lifter driver assembly ....................................................................................................... 384 6 Troubleshooting Introduction .......................................................................................................................................
389 Basic troubleshooting checklist ........................................................................................................ 390 Factors that affect device performance ........................................................................... 390 Troubleshooting flowchart ................................................................................................................ 391 Power-on self diagnostic tests ......................................................................................... 391 Step 1: Does READY appear on the control-panel display? ........................................... 391 Step 2: Can you print a configuration page?
................................................................... 392 Step 3: Does the device copy? ....................................................................................... 393 Step 4: Does the job print as expected? .......................................................................... 393 Step 5: Does the printer select media from the correct trays? ......................................... 394 Control-panel message types ........................................................................................................... 396 Control-panel messages ..................................................................................................................
397 Replacement-parts configuration ..................................................................................................... 442 Formatter and dc controller .............................................................................................. 442 Formatter (new) ............................................................................................................... 442 DC controller (new or previously installed in another printer) .......................................... 442 Guidelines for using paper ...............................................................................................................
443 Supported media weights and sizes ................................................................................................. 444 Printing internal information pages ................................................................................................... 447 Jam locations ................................................................................................................................... 448 General paper-path and jam troubleshooting ................................................................................... 449 Paper-path checklist ........................................................................................................
449 Jams in Tray 1 ................................................................................................................. 450 Jams in Tray 2, or Tray 3 ................................................................................................ 450 Jams in the optional high capacity input feeder ............................................................... 451 Common causes of repeating jams .................................................................................................. 452 Solve general repeated jams ............................................................................................................
457 Jam recovery .................................................................................................................................... 458 Clear jams ........................................................................................................................................ 459 Clear jams from the automatic document feeder (ADF) .................................................. 459 Clear jams from the stapler/stacker ................................................................................. 461 Clear jams from the output path ......................................................................................
463 Clear jams from the optional duplexer ............................................................................. 464 Clear jams from the print-cartridge area .......................................................................... 466 Clear jams from the input-tray areas ............................................................................... 468 Clear jams from the Tray 1 input area ............................................................. 468 Clear jams from the Tray 2 and Tray 3 input area .......................................... 468 Clear jams from the Tray 4/5/6 input areas .....................................................
470 Clear staple jams .............................................................................................................................. 472 ENWW ix