CE ‘sActions if Paper Problems are Suspected: 1. Ensure a High Quality Laser paper is taken on site (Xerox 80 grm Premier); do NOT leave m car ovemi@t. 2. Take a copy of the paper spec guide (5002-1801) to @e to customer. Ensure your local office has a quan~ to use for this purpose. Does Paper meet Paper Spec’s Guide? Does media come under the heading of “Papers likely to cause problems or papers to avoid”? 3, Ifpaper ia suspected use “HOWDiagram” to help isolate problem, 4. Keep customer involved at all times, explarnhow important paper is for correct operation of their printer. 5. Use HP LaserJW Reference Ouide (Knowu as Oreen Book) paper section for fiuther media information.
There is a paper suppliers list in this section that customer maywisb to try. 6. Show Paper Video to customer, inappropriate, this will help them better appreciate the importance of paper when used in ~ LaserJet printers. (596 1-0712 PAL formst) or (5961-071 1NTSCformat) Factors that Contribute to paDerPath & Print C)ualitvProbIems: * Does the media meet the Paper Spec’s outlined m Paper Spec Gnide(5002- 1801)? *Is the customers media m good contilon, damage~ bent, skew, wriukled or “Dog Eared”? * Are media haadling practices beiag observed (loading paper, removing Paper Jams)? * Has the media customer is having problem ever worked? * Is media berng conditioned before use?
Media WST stabliae m a normal office enviroammt for a minimum of 24hr. * Check the follotig m the printer operating entionment - Temperature (best between 20 to 24C) - Humi@ (Beat between 45% to 55%) - SunJightExposure. - Clearriness Media Likelv to tive Paner Related Drob]ems: HP cannot stop customers using any partiti paper, but certain paper will give more frequent paper jam or paper path problems. Some of these are: *Paper too thin or too thick (see caliper inpaper spec ‘s) *Extremely Shiney or Glossy media. *Recycledpaper that has not be spec ‘edfor LaserJetpn”nters. *Multi-patifom. *Media tkat is damaged, curled, wrinkled, ot of an irregrdar shape.
*Papers that do not conform toA4, Letter, etc sues md may be loose or too tight in paper trays. *Interleaving dl~ment types of media. *Paper withpevorations * Some coatedpapers. 1-7