2 Solve problems ............................................................................................................... 21 Solve problems checklist ......................................................................................................... 22 Menu map ............................................................................................................................ 24 Print a menu map (LCD control panel) ........................................................................ 24 Print a menu map (touchscreen control panel) .............................................................
24 Troubleshooting process .......................................................................................................... 25 Pre-troubleshooting checklist ..................................................................................... 25 Power-on checks ..................................................................................................... 27 Tools for troubleshooting ......................................................................................................... 28 Component diagnostics ............................................................................................
28 LED diagnostics ........................................................................................ 28 Network LEDs ........................................................................... 28 Control panel LEDs .................................................................... 29 Control-panel diagnostics .......................................................................... 30 Engine diagnostics ................................................................................... 30 Diagrams ...............................................................................................................
31 Engine test ................................................................................ 30 Plug/jack locations ................................................................................... 31 DC controller PCA .................................................................................... 32 Locations of major components .................................................................. 34 General timing chart ................................................................................. 36 General circuit diagram ............................................................................
37 Internal print-quality test pages .................................................................................. 38 Interpret the Print Quality Page ................................................................... 38 Print a cleaning page ............................................................................... 38 Print a cleaning page (LCD control panel) .................................... 39 Print a cleaning page (touchscreen control panel) .......................... 39 Configuration page .................................................................................. 39 Print a configuration page (LCD control panel) ..............................
39 Print a configuration page (touchscreen control panel) ................... 40 Print-quality troubleshooting tools .............................................................................. 41 Repetitive image defects ............................................................................ 41 Calibrate the product to align the colors ...................................................... 41 Control-panel menus ................................................................................................ 42 Setup Menu .............................................................................................
42 HP Web Services ...................................................................... 42 Reports menu ............................................................................ 43 Self Diagnostics menu ................................................................ 44 System Setup menu .................................................................... 45 Service menu ............................................................................ 48 Network Setup menu ................................................................. 50 vi ENWW