2 Solve problems NOTE: To perform diagnostic and configuration procedures (for example, resetting page counts) for the product, you must install the CP1210 Service Config Tool (available at your HP authorized repair center). ● Solve problems checklist ● Menu map ● Troubleshooting process ● Tools for troubleshooting ● Clear jams ● Paper feeds incorrectly or becomes jammed ● Solve image-quality problems ● Clean the product ● Solve performance problems ● Solve connectivity problems ● Service mode functions ● Product updates ENWW 15