User’s Guide Troubleshooting for Printing/Copying ❏ Run the Print Head Alignment utility. & “Aligning the Print Head” on page 68 ❏ For Windows, clear the High Speed check box from the More Options window in your printer driver. See the online help for details. For Mac OS X, select Off from the High Speed Printing. To display the High Speed Printing, select System Preferences from the Apple menu > P rinters & Scanners (or Print & Scan , Print & Fax ), and then select the printer. Click Options & Supplies > Options (or Driver ). ❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product.
& “Selecting Paper” on page 17 ❏ If there is problem with copy quality, clean the surface of the scanner glass. & “Cleaning the exterior of the product” on page 73 Printout is blurry, smeared, or scuffed or ink supply is poor ❏ Make sure the initial ink charging is complete. ❏ Make sure you use ink bottles with the correct part number for this product. & “Ink Bottles” on page 102 ❏ Try to use genuine Epson ink bottles and paper recommended by Epson. ❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not operate properly if it is tilted. ❏ Check the transportation lock.
If the transportation lock is in the locked (Transporting) position, turn it to the unlocked (Printing) position. If print quality does not improve, run the Head Cleaning utility. & “Cleaning the Print Head” on page 67 ❏ Check the ink tank. If the tank is empty, refill the ink immediately and run the Head Cleaning utility. & “Cleaning the Print Head” on page 67 Once the tank has been expended, the problem might not be solved by the head cleaning, and you may have to run the Power Ink Flushing utility. & “Replacing Ink inside the Ink Tube” on page 70 ❏ Make sure your paper is not damaged, dirty, or too old.
❏ Make sure your paper is dry and the printable side (the whiter side) is face up in the rear paper feed. ❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction. ❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product. & “Selecting Paper” on page 17 ❏ Remove each sheet from the output tray as it is printed. ❏ Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. To handle your prints, follow the instructions of the paper. 89