User’s Guide Troubleshooting for Scanning ❏ Make sure there are no originals on the scanner glass. ❏ If the document cover or ADF cover is open, close it and try scanning again. ❏ Make sure you have selected either Office Mode or Professional Mode in Epson Scan. ❏ Make sure your cables are securely connected to the product and a working electrical outlet. ❏ If the ADF light is on and your originals are not fed, check that there is no foreign object inside the hole on the left front corner of the scanner glass. Using the button Note: Depending on the product, the scanning function may not be available when using the button. ❏ Check if you have assigned a program to the button.
& “Epson Event Manager” on page 58 ❏ Make sure Epson Scan and Epson Event Manager are installed correctly. ❏ If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of the Epson Software, unblock Epson Event Manager. & “How to unblock Epson Event Manager” on page 97 ❏ Mac OS X: Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan. How to unblock Epson Event Manager A Open Control Panel : ❏ Windows 10 Right-click the start button or press and hold it, and then select Control Panel .
❏ Windows 8.1/ Windows 8 Select Desktop > Settings > Control Panel . ❏ Windows 7/ Windows Vista/ Windows XP Click the start button and select Control Panel . B Do one of the following. ❏ Windows 10/Windows 8.1/Windows 8/Windows 7: Select System and Security . ❏ Windows Vista: Select Security . 97