User’s Guide Troubleshooting for Scanning ❏ Windows XP: Select Security Center . C Do one of the following. ❏ Windows 10/Windows 8.1/Windows 8: Select Allow an app through Windows Firewall . ❏ Windows 7 and Windows Vista: Select Allow a program through Windows Firewall . ❏ Windows XP: Select Windows Firewall . D Do one of the following. ❏ Windows 10/Windows 8.1/Windows 8/Windows 7: Confirm that the check box for EEventManager Application is selected in the Allowed programs and features list. ❏ Windows Vista: Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Program or port list. ❏ Windows XP:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Programs and Services list. E Click OK. Using scanning software other than Epson Scan driver ❏ If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct product is selected as the Scanner or Source setting. ❏ If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements, uninstall the TWAIN-compliant scanning program and then reinstall it. & “Uninstalling Your Software” on page 77 Problems When Feeding Paper The paper gets dirty You may need to clean the product.
& “Cleaning the Product” on page 73 98