If the problem still persists, please contact afer-sales service for assistance. 18 Error 9: Strong magnetic field detected. Reactivate the vacuum-mop away from any virtual walls. The vacuum-mop is too close to a virtual wall. Move the vacuum-mop to a new location, then reactivate it. Error 10: Charging error. Try cleaning the charging contacts. Wipe the charging contacts on both the dock and the vacuum-mop with a dry cloth. Error 11: Please wait until the batery temperature returns to normal, then resume use. The temperature of the batery is too high or too low. Wait for the temperature to return to normal, then resume use. Error 12: A restricted area or virtual wall was detected.
Move the vacuum-mop away from this area. Move the vacuum-mop away from the area with barrier tape, then reactivate it. Error 13: Please clean the visual navigation sensor. Wipe the visual navigation sensor, then reactivate the vacuum-mop. Error 14: Internal error. Try reseting the system. The vacuum-mop cannot continue to operate due to an internal error. Try reseting the system.