3-8 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100 Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Floppy drive General problems Check floppy drive contacts. Try using alternate connection (with or without floppy cable). Check settings in BIOS Setup. Floppy drive or contacts. Floppy cable. Motherboard. Keyboard Some or all keys do not work properly Keyboard. Motherboard. Keyboard BIOS IC. PS/2 keyboard and mouse with Y- adapter do not work For an OmniBook 2100/3100, check devices separately. For an OmniBook 3000, this configuration is not supported. (Maybe use a port replicator or a serial mouse.) Y-adapter. PS/2 device. Motherboard.
Touch pad General problems Check settings in Control Panel. Touch-pad PCA. Top case. Motherboard. Special touch pad driver features not working In Mouse Properties, select the TouchPad mouse type. Run Setup.exe from the touch-pad subdirectory under \Omnibook\Drivers. Touch-pad PCA. Top case. Motherboard. Click button doesn’t work Top case. Motherboard. Audio Sound does not play Check settings in BIOS Setup. Increase sound volume (Fn+UP and software controls). Check whether mute is active (Fn+F7 and software controls). Check for sound resource conflicts. Audio PCA. Top case (speakers). Motherboard. Check operation using headphones or external speakers.
Sound does not record Check settings in BIOS Setup. Check software controls for microphone—it should not be muted in recording panel. Note: The microphone should normally be muted in the master output panel. Top case (microphone). Audio PCA. Motherboard. Check operation using external microphone.