To install the Intel® SpeedStep™ Technology Applet.......................................161 To install the Euro Key patch..............................................................................161 To create NT 4.0 profiles for docked and undocked configurations ...................162 Troubleshooting and Maintenance..............................................................................163 Troubleshooting Your Computer..............................................................................164 Audio problems...................................................................................................164 CD and DVD problems.......................................................................................165 Display problems ................................................................................................167 Expansion base problems....................................................................................168 Hard disk drive problems....................................................................................169 Heat problems .....................................................................................................170 Infrared Problems................................................................................................170 Keyboard and pointing device problems.............................................................171 LAN problems.....................................................................................................172 Memory problems...............................................................................................174 Modem problems ................................................................................................174 PC card (PCMCIA) problems .............................................................................177 Performance problems ........................................................................................178 Power and battery problems................................................................................179 Printing problems................................................................................................182 Serial, parallel, and USB problems .....................................................................182 Startup Problems.................................................................................................184 Wireless Problems...............................................................................................185 Testing the Hardware................................................................................................187 To run the e-Diagtools diagnostic test.................................................................187 Configuring the Computer........................................................................................189 To run the BIOS Setup utility .............................................................................189 To set up TopTools .............................................................................................195 Reinstalling and Updating Software .........................................................................196 To recover the factory installation of your hard disk ..........................................196 To create a Support Utility disk ..........................................................................197 To create a boot disk (Windows 98 or 2000) ......................................................198 To replace a damaged Recovery CD ...................................................................198 To update the BIOS.............................................................................................198 To update Windows drivers ................................................................................199 HP Support and Service...............................................................................................201 Getting Assistance for Your Computer.....................................................................202 To get help from the web ....................................................................................202 To contact HP for support or service...................................................................203 To receive repair service .....................................................................................205 To prepare your computer for shipment..............................................................205 Hewlett-Packard Limited Warranty Statement .........................................................206 Corporate Evaluator’s Guide 11