hp instant support hp instant support is a Web-based tool that provides you product-specific services, troubleshooting tips, and information about your printer's ink and media usage. With this information, you can diagnose and solve printer problems, and manage your printing activities and printer supplies more effectively. hp instant support provides the following information about your printer: • Notification of printer driver and firmware updates. When a firmware or driver update for your printer is available on the HP website, a message appears on the hp instant support homepage. Click the link within the message to go directly to the printer drivers downloads section of the HP website.
• Resolutions for specific printer errors. hp instant support provides immediate access to information that can help you resolve error messages specific to your printer. To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past printer errors, click alerts on the left side of the hp instant support page. • Managing ink and media usage (myPrintMileage). myPrintMileage helps you manage your printing activities and printer supplies. This tool tracks your printer usage information to help you plan the purchase of supplies. • Obtaining support services.
HP offers a variety of support services that can help you maintain your printer. hp instant support creates a list of the support services available for your printer. To learn more about these services or to purchase a service, click the appropriate link. • Easy access to troubleshooting tips . To help you quickly resolve printer problems or prevent some problems from happening, hp instant support provides tips that are customized for your printer. using hp instant support You can use hp instant support from the Toolbox (if the computer is running Windows and the printer is connected to a network) or the embedded Web server.
Note Because Web pages used to display hp instant support (as well as myPrintMileage) are dynamically created, creating a bookmark or favorite for these Web pages and connecting using this bookmark or favorite will not display the most current information. Instead, connect from the embedded Web server or from the Toolbox. use and maintain hp restricted 3-85