3-112 hp restricted use and maintain The wrong colors are printing Cause 1: The Print in Grayscale option is selected in the printer driver Solution 1: The grayscale printing option is probably selected in the printer driver. Windows: In the printer driver, check that the color option is not set to print in black and white or grayscale. Mac OS Mac OS 8.6 to Mac OS 9.2.2: On the main pop-up menu in the Print dialog box, select Color Matching. Make sure the Black and White or Grayscale options are not selected on the Print Color pop-up menu. Mac OS X: On the main pop-up menu in the Print dialog box, select HP Image Quality. Make sure the Print Color as Gray option is not selected.
The wrong printer driver is selected in the software application: Make sure the correct printer driver is selected in the application. The printer is not configured correctly: Print a Configuration page. If no color appears on the Configuration page, contact HP support. Printheads are clogged or need cleaning: Whenever print quality noticeably decreases, it is a good idea to clean the printheads. Cause 2: The color cartridge is empty Solution 2: When colors are completely wrong, the printer might have run out of one or more colors of ink. Cause 3: The printheads are clogged or need cleaning Solution 3: Whenever print quality noticeably decreases, it is a good idea to clean the printheads.