Limited Warranty Canada writing and the product is returned together with proof of purchase date to Miele or to a Miele authorized dealer, as applicable, within the time period stated in Section 1 above. 4. Extent of Warranty 3.2 Warranty claims will only be honoured provided that any failure to conform to this warranty is reported in In the event of defect in material or workmanship occurring within the time period stated in I. above, Miele will repair, or at its option replace, within a reasonable period of time, the product or any Miele authorized part or accessory discovered to be defective in workmanship or materials.
Defective products and parts become the property of Miele upon replacement. 5. Exclusions Warranty coverage excludes any product, including its parts and accessories, that: a) was not installed according to Miele’s installation instruction; b) was damaged by negligence, accident, abuse, misuse, improper or abnormal usage, maintenance or transportation; c) contains non-authentic Miele accessories or replacement parts, including filters, dust bags and other non- Miele products; and d) was repaired, serviced, altered or modified by someone other than a Miele authorized service centre or technician.
On commercial appliances, failure results from not following the recommended yearly and/or hour interval maintenances. 6. Ordinary Wear and Tear Ordinary wear and tear shall not be considered a defect in workmanship or materials. 7. Limitation of Liability 7.1 Unless you purchase extended warranty coverage from Miele prior to the expiry of this warranty, this warranty is the sole warranty offered by Miele to you. Miele disclaims any and all other warranties to the fullest extent permitted by law, whether express or implied, including any warranty of merchantability or fitness for a particular except as provided herein. 7.2 Your sole remedies under this warranty are those described herein.
Unless otherwise stated, Miele’s liability for actual damage from any cause whatsoever is limited to the amount paid by you for the product. Miele disclaims any and all liability and consequential or other damage whether based on breach of contract, tort (including negligence), product liability or any other legal theory. In no event will either party be responsible for any lost profits or savings, incidental damage or other economic damages. 8. Special Provincial Laws This warranty gives the purchaser specific legal rights. The purchaser may also have other rights which may vary from Province to Province in Canada.
Some provinces do not allow limitation or exclusion of implied warranties, therefore, certain limitations and exclusions may not apply. 9. Customer Care 9.1 For service under this warranty or for further information please contact Miele at: Miele Limited Toll free: 1-800-565-6435 161 Four Valley Drive E-mail: customercare@miele.ca Vaughan, Ontario Canada L4K 4V8 9.2 Service may require that the appliance be removed and taken, by authorized Miele personnel, to an authorized Miele Service Centre. If service is requested by you in a remote geographical area, as determined by Miele in its sole discretion from time to time, you will, at Miele’s option, be responsible for either:
a) the travel expenses incurred by Miele to attend your premises; or b) the cost of removal and shipment of the appliance from your premises to the nearest authorized Miele Service Centre. Miele Limited Headquarter and Miele Centre 161 Four Valley Drive Vaughan, ON L4K 4V8 miele.ca customercare@miele.ca professional@miele.ca (commercial enquiries) Customer Care Centre Phone: 1-800-565-6435 customercare@miele.ca (general and technical enquiries) 9