3 The printer first checks to see whether the printheads are aligned. Misalignment of the printheads is a common cause of image quality problems. If they are not aligned, you are prompted The Troubleshooting Procedure Run the Troubleshooting procedure as follows: 1 From the main front-panel menu, select the Ink menu ( ) and press Enter . 2 Select Troubleshooting and press Enter . 16 The Troubleshooting Procedure Note : It is important that the paper loaded for the troubleshooting procedure is exactly the same type (for example, glossy paper) as the one you used when you encountered image quality problems.
If you use a different kind of paper, you stand less likelihood of resolving the problem. However, you must use a roll of paper (not a sheet) for this procedure. Pages 20 and 21 show the overall flow in the Troubleshooting procedure, and indicate the main actions that take place. u ( ) and press Enter.