Table 7-17. Distorted Image Possible Cause Action Paper does not meet printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180°. 3. Check the paper (or other print media) type and quality. Replace the paper, and advise the customer to use the recommended paper and store it properly. Printer’s operating environment does not meet specifications. Make sure the printer’s operating environment meets specifications. Wrong output bin for paper type. Print to a different output bin. Poor connection of cables to the Laser Scanner.
Reseat the cables connected to the Laser Scanner. Poor connection of cables to the Engine Controller Board. Reseat the cables connected to the Engine Controller Board. Defective Laser Scanner. Replace the Laser Scanner. Defective Engine Controller Board. Replace the Engine Controller Board. 7-64 Troubleshooting