Chapter 6 Troubleshooting ID Card Does Not Come Out Open the scanner cover and remove the ID card. Do not pull out ID cards with excessive force. Doing so can damage the ID card and creates the risk of product malfunction. 6 79 LCD display Error details Solution An ID card is jammed in the scanner. Open the scanner cover and remove the jammed ID card. (U “Opening th e MICR Cover or Scanner Cover” on page 60)