Troubleshooting the Software Configuration Scenarios to Troubleshoot Power over Ethernet (PoE) Symptom or Problem Possible Cause and Solution No PoE on all ports or a group of ports. Trouble is on all switch ports. Nonpowered Ethernet devices cannot establish an Ethernet link on any port, and PoE devices do not power on. If there is a continuous, intermittent, or reoccurring alarm related to power, replace the power supply if possible it is a field-replaceable unit. Otherwise, replace the switch. If the problem is on a consecutive group of ports but not all ports, the power supply is probably not defective, and the problem could be related to PoE regulators in the switch.
Use the show log privileged EXEC command to review alarms or system messages that previously reported PoE conditions or status changes. If there are no alarms, use the show interface status command to verify that the ports are not shut down or error-disabled. If ports are error-disabled, use the shut and no shut interface configuration commands to reenable the ports. Use the show env power and show power inline privileged EXEC commands to review the PoE status and power budget (available PoE). Review the running configuration to verify that power inline never is not configured on the ports. Connect a nonpowered Ethernet device directly to a switch port. Use only a short patch cord.
Do not use the existing distribution cables. Enter the shut and no shut interface configuration commands, and verify that an Ethernet link is established. If this connection is good, use a short patch cord to connect a powered device to this port and verify that it powers on. If the device powers on, verify that all intermediate patch panels are correctly connected. Disconnect all but one of the Ethernet cables from switch ports. Using a short patch cord, connect a powered device to only one PoE port. Verify the powered device does not require more power than can be delivered by the switch port.
Use the show power inline privileged EXEC command to verify that the powered device can receive power when the port is not shut down. Alternatively, watch the powered device to verify that it powers on. If a powered device can power on when only one powered device is connected to the switch, enter the shut and no shut interface configuration commands on the remaining ports, and then reconnect the Ethernet cables one at a time to the switch PoE ports. Use the show interface status and show power inline privileged EXEC commands to monitor inline power statistics and port status. If there is still no PoE at any port, a fuse might be open in the PoE section of the power supply.
This normally produces an alarm. Check the log again for alarms reported earlier by system messages. Troubleshooting the Software Configuration 26