User’s Guide Troubleshooting for Printing/Copying Printed side is smeared or scuffed ❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction. ❏ For Windows, select Thick paper and envelopes from Printer and Option Information in your printer driver’s Maintenance window. For Mac OS X 10.5 or later, select On from the Thick paper and envelopes. To display the Thick paper and envelopes, click through the following menus: System Preferences , Print & Scan (for Mac OS X 10.8 or 10.7) or Print & Fax (for Mac OS X 10.6 or 10.5), your product (in the Printers list box, Options & Supplies , and then Driver .
❏ Make several copies without placing a document on the scanner glass. & “Cleaning the interior of the product” on page 120 ❏ Uninstall the printer driver, then reinstall it. & “Uninstalling Your Software” on page 123 Printing is too slow ❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product. & “Selecting Paper” on page 20 ❏ For Windows, clear all customized settings and select Text as the Quality Option from your printer driver’s Main window. For Mac OS X, choose a lower Print Quality in the Print Settings dialog box from your printer driver’s Print dialog box.
& “Accessing the printer driver for Windows” on page 45 & “Accessing the printer driver for Mac OS X” on page 46 ❏ Close any unnecessary applications. ❏ If you print continuously for an extended period, the printing may be extremely slow. This is to slow down the printing speed and prevent the product mechanism from overheating and being damaged. If this happens, you can continue to print, but we recommend stopping and leaving the product idle for at least 30 minutes with the power on. (The product does not recover with the power off.) After you restart, the product will print at normal speed. ❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 123 If you try all of the methods above and cannot solve the problem, see the following: & “Increasing the Print Speed (For Windows Only)” on page 146 142