SERIES 60 ON-HIGHWAY ENGINE OPERATOR'S GUIDE Road Service in the U.S. or Canada Truck, bus or equipment owner/company name If you require road service for any reason in the U.S. or Canada, you may call the 1–800–445–1980 customer assistance phone number. An operator will assist you in determining what type of service is required. Not all problems are engine related and not all problems are covered by engine or vehicle warranties. YOU MAY BE RESPONSIBLE FOR REPAIR EXPENSES. Working with DDC Service Outlets As the owner of a Detroit Diesel product you have a complete network of over 1,000 Detroit Diesel service outlets in the U.S.
and Canada, plus many outlets worldwide that are prepared to meet your parts and service needs: Before calling Customer Assistance, please do the following: Service by trained personnel. Sales team to help determine your specific power requirements. Check coolant level In many areas, emergency service 24 hours a day. Check fuel level Check DDEC fuses Complete parts support, including reliabilt® remanufactured components. Check for fuel leaks Make sure manual shutoff valve (if installed) on the fuel filter adaptor, fuel processor body or fuel supply line is open. Product information and literature. Despite the best intentions of everyone concerned, misunderstandings may occur.
Normally, any situation that arises in connection with the sale, operation or service of your product will be handled by the authorized service outlet in your area. Check the oil level on the dipstick. Check diagnostic codes. If you call, have the following information available: Engine serial number In the U.S. and Canada, check the Yellow Pages or service locator at www.detroitdiesel.com for the Detroit Diesel service outlet nearest you. Truck, bus or equipment make and model Odometer mileage (kilometers) or hourmeter hours All information subject to change without notice. 123 DDC-SVC-MAN-0039 Copyright © 2009 DETROIT DIESEL CORPORATION