CUSTOMER ASSISTANCE To further assure your complete satisfaction, we have developed the following procedure to use if you have a problem that has not been handled satisfactorily. Engine serial number* 06R0_ _ _ _ _ _ . Type and make of equipment. Engine delivery date and accumulated miles or hours of operation. Step One Discuss your problem with a member of management from the authorized service outlet. Frequently, complaints are the result of a breakdown in communication and can quickly be resolved by a member of management. Nature of problem. Chronological summary of engine's history. Name and location of authorized service outlet.
If you have already discussed the problem with the Sales or Service Manager, contact the General Manager. If your complaint originates with a dealer, explain the matter to a management member of the distributorship with whom the dealer has a service agreement. *Important: Your engine model number and serial number should be written on the lines provided. They will identify your engine and all service parts, plus provide warranty and extended coverage information. Step Three Step Two If you are still not satisfied, present the entire matter in writing or by phone to:
When it appears that your problem cannot be readily resolved at the distributor level without additional assistance, contact the Detroit Diesel Regional Product Support Manager or Operations Manager responsible for your local distributor. You will be assisted by a member of the manager's staff, depending upon the nature of your problem. Sr. Vice President, Customer Assurance, Parts, Service and Customer Support Detroit Diesel Corporation 13400 Outer Drive, West Detroit, MI 48239–4001 Phone: 313–592–5000 FAX: 313–592–7244 Prior to this contact, have the following information available: Engine model* 606_ _ _ _ _ . 124 All information subject to change without notice.
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