Chapter5 Troubleshooting 313 Message Solution and Reference Information The paper is not loaded correctly. Remove the paper from the paper guide unit, close the paper cover, and then press the "Pause" button. Remove the paper, and then load the paper again. U "Removing Paper" on page 81 U "Loading Paper" on page 66 Depending on the condition of the end of the roll paper, this error may occur because the printer cannot detect that the paper has run out. Check the condition of the end of the roll. U "Paper Specifications" on page 370 Make sure that the light-receiving detector adjustment tab and the light- emitting detector adjustment tab are in the same position.
How to align the gap detectors: U "Adjusting the Gap Detector" on page 294 If this does not resolve the problem, calibrate the detector. How to calibrate the detector: U "Adjusting Detectors Sensitivity and Label Detection Thresholds" on page 293 Information Pattern 1 Calibration failed. Confirm the setting and try again. Pattern 2 Calibration failed. Press the "Dismiss" button. Then reload or replace the paper. Make sure that the paper loaded in the printer matches the paper detection method, and reset the paper. U "Loading Paper" on page 66 Calibration is impossible if gap between labels exceeds 6 mm {0.24 in.}.
U "Paper Specifications" on page 370 If the error still occurs, the detector cannot handle the paper. Replace the paper. Information The paper has already been cut and cannot be cut. This error occurs when you press the Cut button at the position where the paper is already cut. Feed the paper by printing or pressing the Feed button to enable the Cut button. Maintenance Error The ink pack is not installed correctly. Install an ink pack with a sufficient amount of ink remaining. U "Replacing the Ink Packs" on page 84 (On the home screen, an exclamation mark on the ink levels) It is almost time to replace the ink pack. Prepare a new ink pack for replacement.
If you continue to use the ink pack that is low on ink, you may be required to replace it during printing. U "Replacing the Ink Packs" on page 84 The removed ink pack can be installed again and used until you are prompted to replace it. Ink levels are not enough for Initialization. Install ink pack(s) with sufficient ink remaining. U "How to Replace the Ink Packs" on page 84 Information You need to replace the following ink pack(s). Install an ink pack with a sufficient amount of ink remaining. U "Replacing the Ink Packs" on page 84