Актуальные исследования • 2024. №30 (212) Информационные технологии | 13 The Imperative of Early Communication Research indicates that early and consistent communication is a critical factor in the success of transformation initiatives. According to a study by the Project Management Institute (PMI), dedi- cated communication channels are among top three enables for project performance rate [6, с. 25]. 5. Set tolerance for making mistakes as part of the learning and improvement process. Now let’s examine above with more details.
Building a Solid Bridge Between Delivery Teams, Stakeholders, and End Users Studies have shown that up to 70% of digital transformation projects fail, often due to a lack of alignment between the different parties involved [3]. To avoid becoming a part of this statistic, it is crucial to establish a solid bridge between delivery teams, stakeholders, and end users from the onset of the project. Ensuring Pre-Alignment Across Teams Pre-alignment involves getting all teams, in- cluding delivery, stakeholders, and end users, to agree on the project scope, objectives, and execu- tion strategy before the project formally begins.
This preemptive alignment is crucial for a cohesive and coordinated effort. According to a McKinsey study [4], in compa- nies with engaged stakeholders the success rate is 1.7 to 3.1 times higher to achieve their transfor- mation goals. Regular updates and involvement in key decisions can help maintain their commit- ment. Pre-alignment helps ensure that all teams share a unified vision and goals for the project. This unified approach fosters collaboration and re- duces conflicts. A study by Harvard Business Re- view [7] found that collaboration has become a new business mandate as 72% employees in companies surveyed cited that effective communication is es- sential for organizations success.
End users are the ultimate beneficiaries of any technology transformation. Their adoption and satisfaction determine the long-term success of the project. Incorporated User-Centric design (in- cluding project design) and users feedback into the design process can increase user satisfaction and adoption rates. Another scholar article suggest that user-centric designs can improve projects KPI, product adoption and CLV (customer lifetime value) [5, с. 22-29]. Project Management Institute (PMI) research [8, с. 9] has revealed that there is no single right way to work (fig.
5), but at its core, way of working incorporates both predictive and agile approaches to provide the predictability, flexibility and agility that the project requires. The combination will de- pend on many variables, including the type of pro- ject based on the expected result (e.g., product, service, software, etc.), business environment characteristics, project team characteristics and many others. It will also depend on the industry sector, and the current standard framework or ap- proach used in most projects of the company.
Whether it is predominantly agile or predomi- nantly predictive, a hybrid solution frequently en- ables project teams to best address the specific needs of the project. Building a solid bridge between delivery teams, stakeholders, and end users is not just beneficial but essential for the success of technology trans- formation projects. By ensuring strategic align- ment, clear communication, and user-centric ap- proaches, organizations can significantly enhance their chances of achieving their transformation goals and drive sustained business value via crea- tion of required in-house expertise crucial for en- terprise growth.
Don't chase perfection with offshore teams; instead, ensure agility by defining clear quality boundaries. Searching for excellence – hybrid ap- proaches