User’s Guide Troubleshooting for Scanning Using the button Note: Depending on the product, the scanning function may not be available when using the button. ❏ Check if you have assigned a program to the button. & “Epson Event Manager” on page 69 ❏ Make sure Epson Scan and Epson Event Manager are installed correctly. ❏ If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of the Epson Software, unblock Epson Event Manager. & “How to unblock Epson Event Manager” on page 134 ❏ Mac OS X: Make sure you are logged on as the user who installed the scanning software.
Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan. How to unblock Epson Event Manager A Click Start or the start button, and then point to Control Panel . For Windows 8: Select Control Panel from Settings . B Do one of the following. ❏ Windows 8 and 7: Select System and Security . ❏ Windows Vista: Select Security . ❏ Windows XP: Select Security Center . C Do one of the following. ❏ Windows 8, 7 and Windows Vista: Select Allow a program/an app through Windows Firewall . ❏ Windows XP: Select Windows Firewall . D Do one of the following. ❏ Windows 8 and 7:
Confirm that the check box for EEventManager Application is selected in the Allowed programs/apps and features list. 134