User’s Guide Troubleshooting for Scanning ❏ Windows Vista: Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Program or port list. ❏ Windows XP: Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Programs and Services list. E Click OK. Using scanning software other than Epson Scan driver ❏ If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct product is selected as the Scanner or Source setting.
❏ If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements, uninstall the TWAIN-compliant scanning program and then reinstall it. & “Uninstalling Your Software” on page 106 Problems When Feeding Paper The paper gets dirty You may need to clean the product. & “Cleaning the Product” on page 102 Multiple sheets of paper are fed ❏ If you load unsupported paper, the product may feed more than one sheet of paper at a time. ❏ You may need to clean the product. & “Cleaning the Product” on page 102 Problems With Scanning Time ❏ Computers with Hi-Speed external USB ports can scan faster than those with external USB ports.
If you are using a Hi-Speed external USB port with your product, make sure it meets the system requirements. & “System Requirements” on page 139 ❏ Scanning at a high resolution takes a long time. 135