User's Guide Solving Problems ❏ Make sure the following applications are installed: ❏ Epson ScanSmart ❏ Epson Scan 2 ❏ Epson Event Manager If the applications are not installed, install them again. Note: See the following to check your applications. Windows 10: Right-click the start button or press and hold it, and then select Control Panel > Programs > Programs and Features . Windows 8.1/Windows 8: Select Desktop > Settings > Control Panel > Programs > Programs and Features . Windows 7: Click the start button and select Control Panel > Programs > Programs and Features . Mac OS: Select Go > Applications > EPSON Software . ❏ Check the following when using the scanner over a network.
❏ Check that the Wi-Fi connection is working correctly. ❏ Make sure that you select the correct scanner. Try turning the wireless router's power off and then on again. Click Settings in Epson ScanSmart , Review Scans or on the Select Action window, and then click the Scanner Settings tab > Change to confirm or re-pair the scanner using your computer. ❏ Make sure another computer is not connected by USB. A USB connection takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it. ❏ For Mac OS users: Make sure you select the network that has priority on your Mac OS. ❏ Check the following when using the scanner with a USB cable.
❏ Make sure the USB cable is securely connected to the scanner and the computer. ❏ Use the USB cable that came with the scanner. ❏ Connect the scanner directly to the computer’s USB port. The scanner may not work properly when connected to the computer through one or more USB hubs. ❏ Make sure the scanner is turned on. ❏ Wait until the status light stops flashing indicating that the scanner is ready to scan. ❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the scanner or source setting. Paper Feeding Problems Multiple Originals Are Fed If multiple originals are fed, open the scanner cover and remove the originals.
Next, close the scanner cover. If multiple originals are fed frequently, try the following. 88