User's Guide Solving Problems Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem, initialize the application settings by using Epson Scan 2 Utility. Note: Epson Scan 2 Utility is one of the applications supplied with the scanner software. 1. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select EPSON > Epson Scan 2 Utility . ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility .
❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2 Utility . 2. Select the Other tab. 3. Click Reset . Note: If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2). Network Problems When You Cannot Make Network Settings Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; access point, computer or smart device, and then scanner. Move the scanner and computer or smart device closer to the access point to help with radio wave communication, and then try to make network settings again.
Cannot Connect from Devices Even Though Network Settings are No Problems If you cannot connect from the computer or smart device to the scanner even though network settings of the scanner are no problem, see the following. 95