Print the Event Log The printer’s internal Event Log stores the most recent errors and can be printed at any time. To print the Event Log: 1. Press Menu until INFORMATION MENU appears. 3 Press Select to print the Event Log. 2. Press Item until PRINT EVENT LOG appears. Display the Event Log If the printer cannot print or move any paper, follow these steps to display the Event Log. Otherwise, print the Event Log. 1. Press Menu until INFORMATION MENU appears. 2. Press Item until SHOW EVENT LOG appears.Press Select to show the Event Log. 3. Press - Value + to scroll through the Event Log. 4. Write down the error messages. For example:
Error number Error code 13.3 PAPER JAM CHECK RIGHT DOOR 01 13.3 0000006 Page count Appears on display panel Appears in the Event Log 5. Check the Event Log for specific error trends in the last 10,000 printed pages. 6. Ask the customer for any observed error trends. (For example, do paper jams tend to occur in a specific area of the printer?) 7. Record any specific error trends. 8. See “Printer Message Tables” on page 403 and follow the recommended action. 9. If the Control Panel displays READY , OFFLINE , or POWERSAVE ON , go to the next section. If it displays any other message, repeat this procedure starting from step 1. C4085-91087 Display 393