Interpret the Event Log See figure 7-5 on page 392 for a sample Event Log. The errors on the control panel and the Event Log codes may not be the same. For example, 13.11 on the control panel may be 13.11 1B in the Event Log. The 1B provides more information about the error. Likewise, if a 50.1 FUSER ERROR is displayed on the Control Panel, the Event Log will record a 50.02.01 error, with the 02 signifying that 2 sensors were blocked. Make sure that you refer to the correct number in “Printer Message Tables” on page 403. When an error is detected in an Optional Paper Handling Device, a 13.11, 11.zz, 22.zz to 13.12,13.22, or 66.xy.zz will be displayed on the Control Panel.
Hint Whenever a 13.xx appears on the Control Panel, a good practice is to clear the jammed paper from the printer, press G O to take the printer offline, and print the Event Log. If you cannot print the Event Log, you can still display it on the Control Panel. The last error is the error at the top of the Event Log printout with the highest number in the left-most column. Write the error next to the last error logged. To interpret the Event Log:
G Each individual entry in the log is called an “error,” while all errors occurring at the same page count are called an “event.” See the Recommended Action in “Printer Message Tables” on page 403 for each error comprising an event to gain a clear picture of what took place during that event. Events usually conclude with a time- out or no response from the device (error 66.xy in the Event Log). Turn the printer off, and then turn the printer on. G Use the Event Log table in this section to associate errors in the Event Log with the Control Panel error message. Follow the Recommended Action listed in the Event Log Table starting on page 403 for each error or event.
Note It is assumed that any Paper Handling Devices are connected as shown in the C-link Cable Diagram (figure 7-13 on page 467). The errors will be logged with different device numbers if any non-standard cabling is installed. 394 Chapter 7 Troubleshooting C4085-91087