System Error: 87:01 Problem Description:. This error is displayed when there is a need for the customer to clean the Encoder Strip. Full cleaning instructions come with the User’s Maintenance Kit. This message is displayed after a predefined quantity of ink has been consumed by the printer. At the time of firmware revison 7.0.0.3 the quantity of ink used before the 87:01 message is displayed is 10 liters. Corrective Action: Try the following: System Error Codes • Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter. (Setup > Resets > Encoder cleaning) ⇒ See the instructions provided in the User Maintenance Kit (P/N Q6715A). Refer to ⇒ page 454 NOTE:
This operation is a standard maintenance procedure for the customer. It is fully documented in the User Maintenance Kit. If the User Maintenance Kit is not available the customer must purchase another kit (Q6715A). System Error: 91:02 Problem Description: The HP Instant Support troubleshooting tool has detected that at least one Printhead has been replaced without having a specific error, and without being recovered/cleaned. Corrective Action: Advise the customer that the next time they want to replace a Printheads they should make sure that at least a Printhead Recovery is performed. System Error: 93:11 Problem Description: Unable to pressurize the IDS. Corrective Action: Try the following:
• Remove ALL the Ink Cartridges and reinstall them one by one in to the Printer. • Replace the Ink Cartridges. • Replace the APS Assembly ⇒ Page 324. • If the System Error continues, replace the Ink Supply Tubes and Trailing Cable ⇒ Page 312. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to ⇒ Page 129. Continuable and Non-Continuable Error Codes 75