Table 37. Printer messages (continued) Control panel message Explanation Recommended action MEMORY SHORTAGE JOB CLEARED The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory. 1. Press G O to continue. 2. Advise the customer to add more memory to the printer or to simplify the print job. MEMORY SHORTAGE PAGE SIMPLIFIED The printer had to compress the job to fit it in available memory. Some data loss might have occurred. 1. Press G O to continue. (The print quality of these pages might not be acceptable.) 2. Advise the customer to add more memory to the printer or to simplify the print job.
NON HP TONER DETECTED alternates with PRESS GO TO CONTINUE The printer has detected that the toner cartridge is not a genuine HP toner cartridge because it does not see or recognize the toner cartridge’s identification (model, manufacturing date, and serial number). 1. Make sure the toner cartridge is a genuine HP toner cartridge. A non-HP toner cartridge will produce this error. Any printer repair required as a result of using non-HP toner is not covered under the printer warranty. 2 . If the HP toner cartridge is new, the Elabel (cartridge memory) is missing or has been tampered with.
If you believe the toner cartridge is a fraud, call the HP fraud hotline at (1) (877) 219-3183 (toll-free in North America). 3. If the HP toner cartridge is used, the printer will not recognize the cartridge until 20 pages have been printed. After 20 pages have been printed, the error message disappears. 4. If the HP toner cartridge is used, and the error message remains after 20 pages have been printed, the cartridge has previously run out of toner. Replace the toner cartridge. OFFLINE The printer is offline. Press G O to place the printer online. OUTPUT BIN FULL alternates with CLEAR PAPER FROM [BINNAME] The output bin is full and needs to be emptied. Remove the sheets from the output bin.
200 Troubleshooting EN