intervention are marked C . The problems that require on-site intervention performed by a Support Technician are marked T . NOTE: Before sending a Support Technician to the customer, identify whether the problem is related to the scanner or the Panel PC (PPC). If the problem is scanner-related, erase the parameter block and run the scanner maintenance. Then perform the system recover using the most recent version of the software. If the problem is PPC-related, perform the system recovery using the most recent version of the software. If the problem persists, try the solutions listed in the tables below.
Troubleshooting print-quality and copy issues ENWW Troubleshooting print-quality and copy issues 7 P# Category Problem Q# Question Yes/ No C/T Solution 1 Copy problem The colors on one side of the copy do not correspond to the colors on the other side of the copy 1 Have you cleaned and calibrated your scanner recently? No C Camera differences - The scanner needs to be cleaned and calibrated (see P24 on page 17 and P25 on page 17) Yes See Q2 2 Have you upgraded the system software to the latest version?
No C Upgrade system software (use Update System DVD) Yes T Cameras need adjusting or the Camera Board replacing P# Category Problem Q# Question Yes/ No C/T Solution 2 Copy problem I get thin lines of wrong colors in my copy 1 Are the lines vertical and also present in your preview? Yes C Erase the parameter block and run the scanner maintenance. Then clean and calibrate the scanner (see P24 on page 17 and P25 on page 17) No See Q2 2 Are the lines horizontal and equally spaced? Yes C Check printheads by starting printhead test on Printer.
By using the built-in test print function in the Designjet Scan Copy application, you can also get an idea whether the Printer is performing OK No See Q3 3 Are the lines horizontal, but irregular (maybe only 1 line)? Yes C The lines could be caused by a data error. Upgrade system software No See Q4 4 Do you have a great number of regular spaced lines very close to each other and restricted to one side (1 camera) only? Yes T You have a camera error. Replace Camera Board