16 Chapter 1 Troubleshooting ENWW P# Category Problem Q# Question Yes/ No C/T Solution Error Code 100: 3002 to 3013 3019 to 3037 Have you cleaned the white background and glass plate, and performed Scanner Maintenance? Yes T Check Camera Adjustment. If necessary, replace the Camera Board. No C See P24 on page 17 and P25 on page 17. Error Code 100: 3014 to 3018 Have you cleaned the white background and glass plate, and performed Scanner Maintenance? Yes T Try the following: 1. Upgrade the firmware 2. Check the Stitching Wire 3. Check Camera Adjustment 4. Replace Main Board No C See P23 on page 15 and P25 on page 17. Error Code 100: 4003x and 4004x 1 Does the Lamp light up?
No T Try replacing the following: 1. Lamp 2. Driver Board 3. Main Board Yes See Q2. 2 Have you cleaned the white background and glass plate, and performed Scanner Maintenance? Yes See complete list. No C See P24 on page 17 and P25 on page 17. Error Code 100: 500xx 1 Have you performed Scanner Maintenance? No C See P24 on page 17 and P25 on page 17. Yes T Replace Main Board Error Code 600xx 1 Is it Error Code 600xx Yes T Replace Interface Board "No scanner found" 1 Does the scanner start normally? No C See P23 on page 15. Yes C See Q2. 2 Are the interface cables (USB or FireWire) properly connected to the scanner and the Panel PC? Yes C See Q3. 3 Have you run the System Recovery DVD? Yes T 1.
Replace Interface Cable 2. Replace Interface Board