Secomea GateManager BASIC Guide Learning Secomea Remote Access This guide is intended for first time users of the Secomea remote access so- lution, who have ordered a Secomea Starter Package This guide will lead you through different roles and processes related to in- stalling and configuring the SiteManager , GateManager Administration of users and using LinkManager . Version: 1.3. march 2015 Secomea GateManager5 BASIC Guide Page 1 of 26

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Table of Contents 1. Introduction 3 1.1. Prerequisites for This Guide 3 1.2. Component Analogies 3 1.3. About Roles referred to in this Guide: 4 1.4. Illustration of Role locations 4 1.5. If something should not work out as expected 5 2. ROLE: SiteManager Installer 6 2.1. Configure GateManager settings using the Appliance Launcher 6 2.2. Deciding a Device connection method 12 3. ROLE: GateManager BASIC Admin 13 3.1. Install the GateManager Administrator certificate 13 3.2. Create LinkManager user 14 4. ROLE: LinkManager User 15 4.1. Install the LinkManager 15 4.2. Connect to the SiteManager GUI 17 4.3. Configure the SiteManager Network settings 18 4.4.

Configure the SiteManager Device Agent 20 5. Summary 24 6. Upgrading your GateManager Administrator account from BASIC to PREMIUM (P/N 26473) 25 Notices 26 Secomea GateManager5 BASIC Guide Page 2 of 26

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1.2. Component Analogies

Introduction 1. Introduction 1.1. Prerequisites for This Guide Prerequisites for this guide are:  You have administrator privileges to install a program on your Windows PC or laptop.  Preferably you are located in a network that assigns IP addresses by DHCP (also for equipment other than PCs).  Your PC has outgoing access to the Internet via https. This applies for both your corporate firewall and any personal firewall installed on your PC.  You have received a SiteManager hardware appliance.

 You have access to a spare port on an Ethernet switch or wall outlet to which you can connect the SiteManager (can be on the same network as your PC, but could also be in another network, as long as it has outgoing ac- cess to the Internet). Alternatively the Uplink2 b connection can be used.  You have a network enabled device in your network that you can use as “remote monitored device”. This could be a PLC or similar or just a web ena- bled network device, such as your workgroup printer.  You have received, by email, a GateManager certificate with a link to the web based GateManager administrator portal.

 Preferably you have a login account for the Secomea partner web site, for download of supplementary information on http://info.secomea.com/RDM- documentation (if not choose Register at the top right of the Secomea web site). 1.2. Component Analogies With the Secomea Remote Access solution you are introduced to three compo- nents. To place them into a context that you may be familiar with, we have made analogies to traditional modem solutions:  SiteManager Hardware appliance. This compares to the traditional dial-up modem attached to the machine at the customer site.

The big difference is that one SiteManager can provide access to multiple machines (both IP, Se- rial and selected USB devices), and it can utilize the existing network infra- structure to obtain Internet connection (some models also support 3G).  LinkManager Client Software. This compares to the modem dial-up soft- ware on the service engineers’ PC. The big difference is that the service en- gineer does not need to administer a list of phone numbers. The list of devices that the service engineer can connect to, is automatically updated when a new SiteManager is connected, and when the SiteManager is con- figured with new device agents.

Point and click and the LinkManager user get instant access to the device over the Internet.  GateManager Server. This component acts as a switch-board for connec- tions between LinkManagers and SiteManagers, and ensures that neither LinkManagers nor SiteManagers need to have public addresses on the In- ternet. For the BASIC package the GateManager is used only for administer- ing users, but you can upgrade to a domain administrator account that allows you to check logs, fine grain LinkManager access to certain devices etc. (read more in section 6. Upgrading your GateManager Administrator ac- count from BASIC to PREMIUM (P/N 26473) ). Secomea GateManager5 BASIC Guide Page 3 of 26

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1.4. Illustration of Role locations

Introduction 1.3. About Roles referred to in this Guide: Through the document the header will indicate the role you are undertaking. Roles will be marked as follows: SiteManager Installer This role covers the following tasks:  Physically Install SiteManagers (often done by the service engineer or the customer).  Configure network settings (primarily initial GateManager access).  Optionally configure device agents on the SiteManager, if not done by the LinkManager user. GateManager BASIC administrator This role covers the following tasks:  Creating and administering LinkManager user accounts. LinkManager User This role is held by the PLC programmer or service engineer:

 Connect remotely to equipment for servicing/programming the equipment.  Optionally configure the SiteManager and device agents on the SiteManager, if not done by the SiteManager In- staller role. 1.4. Illustration of Role locations The typical setup of the relative to the Internet would be like this: GateManager Server LinkManager User SiteManager Installer GateManager Administrator Secomea GateManager5 BASIC Guide Page 4 of 26

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