User’s Guide Troubleshooting for Printing/Copying ❏ Make sure the edge guides are snug against the edges of the paper. ❏ Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before loading. ❏ Remove the stack of paper and make sure that the paper is not too thin. & “Paper” on page 103 ❏ Fan the edges of the stack to separate the sheets, then reload the paper. ❏ If too many copies of a file are being printed, check the Copies setting in your printer driver as follows, and also check in your application. For Windows, check the Copies setting on the Main window. Mac OS X, check the Copies setting in the Print dialog.
Paper is improperly loaded If you have loaded the paper too far into the product, the product cannot feed the paper correctly. Turn the product off and gently remove the paper. Then turn the product on and reload the paper correctly. Paper is not ejected fully or is wrinkled ❏ If the paper does not eject fully, press x to eject the paper. If the paper is jammed inside the product, remove it by referring to the following section. & “Paper Jams” on page 83 ❏ If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper. Note: Store any unused paper in its original packaging in a dry area.
The Product Does Not Print All lights are off ❏ Press the P button to make sure the product is on. ❏ Make sure that the power cord is securely plugged in. ❏ Make sure that your outlet works and is not controlled by a wall switch or timer. Only the power light is on ❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in. ❏ If you are using the USB interface, make sure your cable meets the USB or Hi-Speed USB standards. 93