The First Form Kept by Service Station □Acceptance and treatment for □Answer to enquiry on □Acceptance and treatment for □Reminding/ acceptance and treatment □Other affairs required by customer III. Introduction to Main Tasks of Service Consultant (√ for yes, Ч for no) repair/maintenance bespeaking Business Card of Service Consultant customer’s complaint repair/maintenance IV. Establishment of “One-to-one” Consultative Service Relation for annual check □Reception for periodic maintenance □Reminding call-back for periodic Signature of Customer/ Date: Signature of Service Consultant/ Date:
□Reminding call-back for service action □Greetings for important festivals □Periodic greeting call-back maintenance service The basic use method of car has been introduced, the delivery check has been given The importance of periodic car maintenance and the interval time/mileage of The importance of maintaining/repairing car in Chery authorized service station has The functions and use methods of Chery customer service hot line have been told.
If you have some questions or requirements, you just need to inquire nobody but your The service consultant is the only person that is designated by the service station to A service consultant is responsible for only one customer, and that is “one-to-one”. The customer can reselect a service consultant if he/she feels unsatisfactory at the to the car in the presence of customer and the car has been proved qualified. The Owner’s Manual has been delivered and I have been reminded of reading. II. Introduction to “One-to-one” Consultative Service Model (√ for yes, Ч for no) I.
Confirmation of Items regarding Car Delivery (√ for yes, Ч for no) “One-to-one” Consultative Service Sheet The quality guarantee policies have been introduced. The following items shall be confirmed by the customer. The precautions of driving have been introduced. Name of Customer: Date of Purchase: Service Seller: Model: maintenance have been introduced. communicate with his customer. Introduction service consultant. previous consultant. been informed. Car VIN: 14