Type of jam Input jams can result from either the failure of the printer to pick the media from a tray, or the failure to move the media through the input area of the printer. Failure to pick up the media can result from either a defect in the pickup roller or in the separation pad. The following tables summarize the actions for input, internal, duplexer, and output jams. Table 35. Input jams Table 36.
Internal jams 196 Chapter 7 Troubleshooting C7058-90936 Possible cause Recommended action Tray photo sensors are blocked or inoperative Inspect and replace if necessary PS23005 (tray 1) PS1305 (tray 2) PS2001 (250 sheet tray 3) PS2103 (500 sheet tray 3) Pickup roller is dirty or inoperative Clean or replace RB2-2900-000CN (tray 1) RB2-2891-000CN (tray 2) RB2-2891-000CN (250-sheet feeder, tray 3) RB2-6304-000CN(500-sheet feeder, tray 3) Pickup assembly is defective Replace RG5-4128-000CN (tray 1) RG5-5551-000CN (tray 2) Separation pad Inspect and replace if necessary RF5-3272-000CN (tray 1) RB2-6349-000CN (tray 2) RB2-3008-000CN (250-sheet tray 3) RB2-6474-000CN (500-sheet tray 3) Feed rollers Inspect and replace if necessary RB2-3490-0000CN (tray 2 and 250-sheet feeder, tray 3) RB2-6476-0000CN (500 sheet feeder, tray 3) Solenoids Inspect and replace if necessary SL2901908501 (tray 2) SL2001 (250 sheet tray 3) SL2002 (500 sheet tray 3) Paper feeder PCB (250-sheet tray 3) is defective Paper feeder PCB (500-sheet tray 3) is defective Replace RG5-4277-000CN (250 sheet tray 3) Replace RG5-5630-000CN (500 sheet tray 3) Engine controller PCB Replace RG5-5567-000CN Power supply assembly Replace RG5-5563-000CN (110 V) Replace RG5-5573-000CN (220 V) Possible cause Recommended action Tray photo sensors are blocked or inoperative Inspect and replace if necessary PS23005 (tray 1) PS1305 (tray 2) PS2001 (250-sheet tray 3) PS2103 (500-sheet tray 3) Registration assembly is defective Replace RG5-5556-000CN Transfer Roller assembly is defective Replace RG5-5581-000CN Toner cartridge is defective Inspect and replace if necessary C4096A Transport assembly is defective Inspect and replace if necessary RB2-6272-000CN (belt) RB2-6272-000CN (belt)