Table 36. Internal jams (continued) Table 37. Duplex jams Table 38. Output jams Media problems If jams persist, even when the print engine is fully functional, the problem might be with the quality and type of media being used.
See “Media troubleshooting” on page 209 C7058-90936 Media-handling problems 197 Possible cause Recommended action Engine controller PCB Replace RG5-5567-000CN Power supply assembly Replace RG5-5563-000CN (110 V) Replace RG5-5573-000CN (220 V) Fusing assembly is defective Replace (includes PS2301) RG5-5559-000CN (110 V) RG5-5569-000CN (220 V) Possible cause Recommended action Unlatched duplexer tray Latch duplexer tray Reverse-paper sensor Duplexer pickup paper sensor Replace PS501 Replace PS503 Position guide assembly Replace RG5-5553-000CN Engine controller PCB Replace RG5-5567-000CN Power supply assembly Replace RG5-5563-000CN (110 V) Replace RG5-5573-000CN (220 V) Possible cause Recommended action Fusing assembly is defective Replace (includes PS503) RG5-5559-000CN (110 V) RG5-5569-000CN (220 V) Upper/lower face-down delivery rollers RG5-5541-000CN RG5-5542-000CN RF5-3275-000CN Engine controller PCB Replace RG5-5567-000CN Power supply assembly Replace RG5-5563-000CN (110 V) Replace RG5-5573-000CN (220 V)