FAQ Q: The tablet cannot be turned on after being fully charged. A: Q: Why cannot register? A: Q: Why cannot login? A: 40 Possible Cause Solution The tablet has been idle for too long, and the battery drains. Charge it for over 2 hours before turning it on. Problem of the Charger. Please contact the dealer or TOPDON after-sale service for timely support. Possible Cause Solution The tablet isn’t connected to a network. Make sure the network is stable. Your email address may have been registered already. Use another valid email address. There is no verification code in the email box. Check if the email address is valid and resent the code. Server problem. Server maintenance.
Please try again later. Possible Cause Solution The tablet isn’t connected to a network. Make sure the network is stable. The user name or password is not correct. • Check the user name and password. • Contact TOPDON after-sales support to get the user name and password. Server problem. Server maintenance. Please try again later.