Solving Problems > Problems Starting Scanning > Cannot Start Scanning from Computer Connect the computer or smart device to the same SSID as the scanner. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the scanner and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned.
Solutions If the IP address assigned to the scanner is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. Select Settings - Network Settings - Advanced - TCP/IP on the scanner’s control panel, and then check the IP address and the subnet mask assigned to the scanner. Restart the wireless router or reset the network settings for the scanner. & “Re-setting the Network Connection” on page 187 There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for details. The scanner is off. Solutions Make sure the scanner is turned on. Also, wait until the status light stops flashing indicating that the scanner is ready to scan. 167