Solving Problems > Problems Starting Scanning > Cannot Send Scanned Images to an Email Checking the Point where the Error Occurred When saving scanned images to the shared folder, saving process proceeds as following. You can then check the point where the error occurred. Saving the Scanned Images Takes a Long Time It takes a long time for the name resolution to correspond to the "Domain Name" and the "IP Address". Check the following points. ❏ Make sure the DNS setting is correct. ❏ Make sure each DNS setting is correct when checking the Web Config. ❏ Make sure the DNS domain name is correct.
Cannot Send Scanned Images to the Cloud ❏ Make sure you enter the correct information when you login. ❏ Make sure the service is running. The service may be down due to system maintenance. Check the accounting service website for more detailed information. Cannot Send Scanned Images to an Email ❏ Make sure that the entered email address is working. ❏ Make sure that the email server settings are correct. ❏ Contact the email server administrator to make sure the server is running. Related Information & “Checking a Mail Server Connection” on page 70 172 Items Operation Error Messages Connecting Connect to the computer from the scanner. DNS error. Check DNS settings.
Logging on to the computer Log on to the computer with the user name and the password. Authentication error. Check the location, user name and password. Checking the folder to save Check the network path of the shared folder. Communication error. Check the Wi-Fi/ network connection. Checking the flie name Check if there is a flie with the same name as the flie you want to save in the folder. The file name is already in use. Rename the flie and scan again. Writing the file Write a new file. Scanned file(s) are too large. Only XX page(s) have been sent. Check if the destination has enough space.