Table 7-6. Numerical Printer Messages (continued) Control Panel Message Event Log Message Explanation Recommended Action 59.X PRINTER ERROR A printing error occurred. X Description: 0 = Motor error 1 = Motor startup error 2 = Motor rotation error 1. Turn the printer off, and then turn the printer on. 2. Check and reseat the Fuser and Toner Cartridge to make sure they are not hindering gear movement in the drive train. 3. Check the Main Motor’s cable to ensure that it is seated properly. 4. If the error persists, replace the Motor. 62.X PRINTER ERROR There is a problem with the printer’s memory. The X value refers to the location of the problem:
0 = Internal memory 1 to 4= DIMM slots 1, 2, 3, or 4 Reseat or replace the specified DIMM. 64.X PRINTER ERROR A scan buffer error occurred. 1. Turn the printer off, and then turn the printer on. 2.Cold reset. 3. If the message persists, replace the Formatter. 66.XX.YY FINISHER/STAPLER STACKER FAILURE or 66.XX.YY INPUT DEVICE FAILURE or 66.XX.YY OUTPUT DEVICE FAILURE alternates with CHECK CABLES AND CYCLE POWER An error occurred in an external paper handling device. 1st X = Device number in chain 2nd X = Device type (3 types): 1 Input 2 Output 3 Stapler/stacker unit YY= Device specific error 1. Press [Go] to clear the message. If the message will not clear: 2.
Turn the printer off, and then turn the printer on. 3. Check all cables. 4. Reseat the external paper handling device. Troubleshooting the Printing System 7-39