Issues Possible Causes and Solutions Error Messages Possible Causes and Solutions The robot vacuum no longer cleans efficiently, or leaves dust behind. The 2-in-1 dust compartment with water tank is full. Please clean it. The filter is blocked, please clean the filter. A foreign object has been caught in the brush. Please clean the brush. The robot vacuum may be caught or stuck. Clear away any obstructions around it. Please help remove the obstacles around the robot vacuum and try again. Please make sure the laser distance sensor is not blocked before starting. Clear any foreign objects which may block or obstruct the laser distance sensor.
If the problem still exists, move the robot vacuum to a new place and restart it. Troubleshooting Please wipe the cliff sensor clean and move the robot vacuum to a new location to start. Part of the robot vacuum may be off the ground. Re-position the robot vacuum and restart it. This error may also occur if the cliff sensor is dirty. Wipe off the dirt from the cliff sensor. When the robot vacuum encounters a problem, it may play a voice prompt. Please refer to the information below to resolve the corresponding issue. Error Messages Possible Causes and Solutions Please clear any foreign objects from the collision sensor. The collision sensor may be stuck.
Gently tap it several times to remove any foreign objects. If nothing falls out, move the robot vacuum to a different place and restart it. Make sure the 2-in-1 dust compartment with water tank is securely installed. Please make sure the 2-in-1 dust compartment with water tank is installed. Please make sure the mop pad is installed. Make sure the mop pad holder and mop pad are securely installed. Please move the robot vacuum to a level surface to start. The robot vacuum is tilted at startup. Move the robot vacuum to a horizontally level surface and restart it. You can also reset the level of robot vacuum in the Mi Home/Xiaomi Home app, and then restart it.
Please return the robot vacuum to the dock to charge. The robot vacuum cannot return to the dock to charge. Place the robot vacuum onto the charging dock and check whether the charging dock is connected to power. 13