Table 37. Printer messages (continued) Control panel message Explanation Recommended action UNSUPPORTED SIZE IN TRAY [yy] An external paper-handling device detected an unsupported media size. The printer will go offline until the condition is corrected. Verify the media meets the supported size specifications in table 7 on page 26. USE [TYPE] [SIZE] INSTEAD? If the requested media size or type is not loaded, the printer asks if it should use another size or type instead. 1. Press -V ALUE + to scroll through the available types and sizes. 2. Press S ELECT to accept the alternate type or size.
WAIT FOR PRINTER TO REINITIALIZE The RAM disk setting has been changed from the printer control panel. This change will not take effect until the printer reinitializes. If you change the mode of the external device, turn the printer off, turn the printer on and wait for the printer to reinitialize. xx.yy PRINTER ERROR PRESS GO TO CONTINUE A printer error has occurred that can be cleared by pressing G O on the printer control panel. Press G O on the printer control panel. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. If the jam reoccurs, see “General paper-path troubleshooting” on page 220. 4. Check sensors and flags in the paper path for proper operation. For sensor locations, see page 263. 206 Troubleshooting EN