Troubleshooting general scanner issues 10 Chapter 1 Troubleshooting ENWW P# Category Problem Q# Question Yes/ No C/T Solution 9 Copy problem The lines are not accurate 1 Are the lines wavy and irregular? Yes C/T C: The original could be curled or crumpled. Try to flattten the original (in case of very irregular waves there could be a mechanical problem with the scanner). T: check motor and belt drive tension according to TSM No See Q2 2 Are the lines not sharp? Yes C/T C: Are you using the correct copy method? Try sharpening. If sharpness is different between Cameras, you may have a Focus Problem. T: Check focus of cameras with Focus Adjustment Pattern.
No See Q3 3 Are the lines broken and the errors situated in a vertical column between 2 columns? Yes C You might have a visible stitching error (see P28 on page 17) No C Check the dpi. In the case of too low resolution, jagged diagonal lines will appear. P# Category Problem Q# Question Yes/ No C/T Solution 10 Copy Problem One side of the preview is black 1 Have you upgraded the scanner firmware to the latest version? No C Upgrade scanner firmware to latest version. SeeUpgrade Scanner Firmware on page 186. Yes See Q2 2 Have you upgraded the system software to the latest version? No C Upgrade system software (use System Recovery DVD). Yes T Most likely a Camera Error.
Perform the Manual Camera Adjustment (Test 9). Replace the Camera Board if necessary. P# Category Problem Q# Question Yes/ No C/T Solution 11 Copy problem Only a part of the master print is being copied 1 Are you scanning a thick original? Yes C Uncheck extended media handling box in scanner settings (using extended media will load the original between both entry and exit rollers before scanning - this means that you will not have the start of the thick original scanned. Also the scan speed will be slower, and no "back - ups"/ reversing is allowed while scanning). No See Q2