Table of contents 1 Ink Supplies Troubleshooting & Print Quality Introduction ........................................................................................................................................... 2 Troubleshooting System Error Codes .................................................................................................. 2 Performing a Service Test on a failed Assembly .................................................................................. 2 Performing the Necessary Service Calibrations ...................................................................................
2 Solving Ink Supplies Problems ............................................................................................................. 3 Solving Print Quality Problems ............................................................................................................. 3 Using the Front Panel ........................................................................................................................... 3 The Printer does not Power ON ...........................................................................................................
4 The Printer Continuously Rejects Printheads ....................................................................................... 4 What to do if the Front Panel is blank .................................................................................................. 5 Cover Sensors are not Working ........................................................................................................... 6 The Line Sensor has Problems Detecting Media ................................................................................. 6 Problems with Color Accuracy .............................................................................................................
6 Troubleshooting Media Jams/Printhead Crashes ................................................................................ 6 Banding at variable extreme environmental conditions ........................................................................ 7 Worm marks on HP Coated media with light area fills ......................................................................... 7 Solving Media-Handling Problems ....................................................................................................... 7 What to do when plastic parts on the Media Basket become damaged during printer setup ...............
8 Solving Ink Supplies problems ............................................................................................................. 9 Ink Cartridges ...................................................................................................................... 9 Available Ink Cartridges ....................................................................................................... 9 Printheads .......................................................................................................................... 10 Available Printheads ..........................................................................................................
10 General Information About the Ink Supplies ...................................................................... 10 General Precautions When Handling Ink Supplies ............................................................ 11 When Should You Replace the Ink Supplies? ................................................................... 11 Ink Cartridge Levels, Information, and Replacement ......................................................................... 11 Ink Cartridge Levels ...........................................................................................................
11 Obtaining Ink Cartridge Information ................................................................................... 12 Changing an Ink Cartridge ................................................................................................. 13 Printhead Information, Replacement and Alignment .......................................................................... 15 Obtaining Printhead Information ........................................................................................ 15 Changing a Printhead ........................................................................................................
16 Aligning Printheads ............................................................................................................ 18 Ink Cartridge and Printhead Status Messages ................................................................................... 20 Ink Cartridge Status Messages .......................................................................................... 20 ENWW vii