HP — HP LaserJet Pro Color MFP M476 Troubleshooting Manual

An error message displays on the control panel ......................................................... 148 The Communication Error message appears ............................................ 148 No dial tone. ............................................................................................... 149 The Fax is busy. message appears ............................................................ 149 The No fax answer. message appears ....................................................... 149 The Fax storage is full. message appears ................................................. 150 Document feeder paper jam ......................................................................

150 Scanner error .............................................................................................. 150 The control panel displays a Ready message with no attempt to send the fax ......... 150 The control panel displays the message "Storing page 1" and does not progress beyond that message ................................................................................................... 151 Faxes can be received, but not sent ............................................................................. 151 Product is password protected ....................................................................................

151 Unable to use fax functions from the control panel .................................................... 152 Unable to use group dials ............................................................................................. 152 Unable to use speed dials ............................................................................................. 152 Receive a recorded error message from the phone company when trying to send a fax .............................................................................................................................. 152 Unable to send a fax when a phone is connected to the product ................................

153 Fax trace report ............................................................................................................................... 154 Fax error report printing ................................................................................................................. 154 Print all fax reports ....................................................................................................... 154 Print individual fax reports ........................................................................................... 154 Set the fax error report ................................................................................................

155 Set the fax-error-correction mode ................................................................................................. 155 Change the fax speed ...................................................................................................................... 155 Solve email problems ........................................................................................................................................ 156 Cannot connect to the email server ................................................................................................

156 The email failed ............................................................................................................................... 156 Validate LDAP gateway ..................................................................................................................................... 157 Unable to scan ................................................................................................................................. 156 Access control for LaserJet Pro devices .........................................................................................

157 Product resets ................................................................................................................................................... 158 Restore the factory-set defaults .................................................................................................... 158 Super NVRAM initialization ............................................................................................................. 158 NVRAM initialization ........................................................................................................................

158 Firmware upgrades ........................................................................................................................................... 159 Appendix A Product specifications ................................................................................................................. 161 Power consumption, electrical specifications, and acoustic emissions .......................................................... 162 Product dimensions ........................................................................................................................................... 162 xii ENWW