Table 16. Alert and warning messages (continued) Message Possible causes Solutions Doc Feeder Jam A piece of media is jammed in the document feeder tray. Open the document release door, clear the jam, close the document release door, and reload the paper into the document feeder tray. If the error persists, replace the ADF separation pad and ADF pickup roller. Document Feeder Mispick. Reload Media in the document feeder tray was not picked up. Remove and reload the media into the document feeder tray. If the error persists, replace the ADF pick roller and ADF separation pad. Door Open Or No Print Cartridge The print cartridge door is open or the print cartridge is not installed properly. 1.
Check that the print cartridge door and left-side door are completely closed. 2. Check that the print cartridge is correctly installed. (See “Print cartridge” on page 110 for more information.) 3. Check that the door and print cartridge interlocks are operating correctly. (See "Paper path check" on page 206 for more information about the door interlock.) Engine Comm. Error The product experienced an internal communication error. Warning message only. Job output may be affected. Fax Busy. Redial Pending The fax line to which you were sending a fax was busy. The product automatically redials the busy number.
(See “Changing how the product redials” in the User Guide on the product CD.) Allow the product to retry sending the fax. Call the recipient to ensure that fax machine is on and ready. Check that you are dialing the correct fax number. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. Try a different phone cord. If the error persists, check the flat flexible cable between the LIU and the formatter. Reseat or replace the cable. If the error persists, replace the LIU. Fax Memory Full Canceling Recv During the fax transmission, the product ran out of memory.
Only the pages that fit into memory will be printed. Print all of the faxes and have the sender resend the fax. Cancel all fax jobs or clear the faxes from memory (see “Clearing faxes from memory” in the User Guide on the product CD). Fax Memory Full Canceling Send During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent. Print all received faxes or wait until all pending faxes are sent. Cancel all fax jobs or clear the faxes from memory (see “Clearing faxes from memory” in the User Guide on the product CD). 180 Chapter 6 - Troubleshooting EN