Table 17. Critical error messages (continued) Message Cause Solution ADF Door Open The ADF door is open or a sensor is malfunctioning. Make sure the ADF door is closed. If the message persists, disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. Try another power source. If the message persists, open the ADF door and press down the spring-metal arm at the back of the ADF (connected to the ADF door sensor), If the ADF door sensor is functioning, the display will change to read “Document Loaded.” If the sensor is not functioning, replace the ADF.
CCD Scanner Error The scanner assembly experienced an internal error. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. Try another power source. If the error persists, replace the scanner assembly. Scanner Bulb Failure The scanner assembly experienced an error in scanner bulb functionality. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. Try another power source. If the error persists, lift the cover to see if the scanner bulb is lighting. If it is not lighting, replace the scanner assembly.
If the bulb is lighting, the scan module may be too far to the right to find the calibration strip during startup. Follow this procedure to move the scan module so it begins the startup cycle farther to the left: 1. Cycle the power and watch the movement of the scan module. The scan module will move to the left and the bulb will light. When it does, cycle the power. 2. Repeat the first step until the scan module is about three centimeters (about an inch) from the right edge of the scan glass. 3. Plug in the unit. If the error persists, replace the scanner assembly. 186 Chapter 6 - Troubleshooting EN